EUROP assistance program

Worldwide emergency medical assistance for  UW-Madison faculty and staff while traveling on University business.


Employees in work status while involved in educational pursuits abroad are automatically enrolled in a special medical evacuation and repatriation program through the EUROP ASSISTANCE program. HOWEVER, it is important to note that EUROP ASSISTANCE is NOT health insurance; it provides coverage for medical evacuation and repatriation only.

EUROP assistance is a program provided at no cost to State of Wisconsin (including University) employees while traveling abroad in the course and scope of their employment. This travel insurance program provides medical emergency assistance for worldwide travel while on business. EUROP assistance is designed to ensure the availability of competent health care as promptly as possible in situations where health care may not be available or is not up to US standards. Coverage includes:

  • 24 hour/ 7 day a week, collect call (outside the US) emergency assistance services
  • medical evacuation and repatriation coverage

Employees are covered by workers compensation if injured in the course of employment, regardless of work location. Personal health insurance may cover for other health-related incidents, though employees should always check with their own health insurance provider for coverage while they are traveling. Faculty and staff who are traveling abroad for educational pursuits are eligible to purchase CISI health insurance for study abroad, through this office.

The program specifically covers University employees, and staff research assistants (RA’s) whose trip expenses and/or foreign stay are authorized by and at the expense of the University. Family members are not covered. Students are covered only when traveling as an employee and when expenses are authorized and paid for by the University. University employees are defined as anyone on University payroll and/or on official leave due to being granted a sabbatical. Unpaid volunteers could be covered, but only if travel is authorized by and at the expense of the University and the volunteer is conducting business or research on behalf of the University.

Coverage begins upon arrival at the site of first touchdown, and is within 72 hours of beginning one’s employment at the job site. Coverage is also included for up to 72 hours of personal excursion before, during, and after a business trip. If additional time is needed for personal travel the employee may purchase additional coverage through a travel assistance provider.

Other sources of information are: Insuring Agreement and Declarations Page

Europ Assistance operates a twenty-four (24) hour, seven (7) days a week, toll-free, emergency telephone assistance service. To access the emergency assistance services while traveling, please call one of the following emergency telephone numbers:

See UWSA TravelWise FAQ’s for more details.


Risk Management's location

Risk Management
21 North Park Street, Suite 5301
Madison, WI 53715

Fax Risk Management

Phone: (608)-262-8926

Fax: (608) – 262-9082