The Universities of Wisconsin are contracted with CISI Insurance to provide international travel accident, sickness, and security assistance insurance for any UW student, faculty, staff employees, and appointed volunteers when traveling internationally and to U.S. territories. CISI provides emergency medical treatment, travel benefits and access to 24/7 travel and security assistance for enrolled travelers while traveling abroad.
Please contact the Office of Risk Management at travel-ins@bussvc.wisc.edu with any questions on coverage.
Self-enrollment in CISI International Travel Accident, Sickness, and Security Assistance Insurance coverage is required for all University of Wisconsin–Madison faculty, staff employees and appointed volunteers when traveling internationally or to any U.S. territory* for the purposes of engaging in University-related academic, research, business, or sponsored program activities. (*Travel to a U.S. territory includes travel to Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands.)
This is required pursuant to the joint memorandum of the UW–Madison Provost Office and the Vice Chancellor for Finance and Administration (VCFA).
Faculty and staff who sustain an injury while in the course and scope of their employment during University-related travel may also be eligible for Worker’s Compensation benefits.
Coordination of benefits notice
If you are a UW–Madison employee who subscribes to a High Deductible Health Plan (HDHP), please review your Health Savings Account (HSA) enrollment terms and conditions. You are encouraged to review your HSA Internal Revenue Service requirements and how CISI Insurance (international medical, travel, and security assistance insurance) may impact this coverage.
Please seek assistance from a tax advisor to determine if you are eligible to be enrolled in both plans (CISI and a HDHP) at the same time. If it is determined you cannot be enrolled in both, please contact Risk Management for more information. If it is determined you are no longer eligible for a HDHP, please contact OHR’s Madison Benefit Services.
Mandated by the Board of Regents, all University of Wisconsin students traveling internationally (i.e., outside of the United States and its territories) for purpose of participating in academic or educational program activities associated with a UW sponsored program must self-enroll in CISI International Travel Accident, Sickness and Security Insurance. Refer to UWSA Policy 145 for more details.
About CISI International Travel Accident, Sickness, and Security Insurance Plan
CISI International Travel Insurance provides enrolled travelers 24/7 access to important coverage benefits, including, but not limited to:
- Out of country emergency accident and sickness medical expense coverage with no deductible
- Emergency medical evacuation
- Baggage delay, lost baggage, trip delay, trip interruption, and trip cancellation expense reimbursement coverage
- 24/7 medical, travel, security and technical assistance, provided by CISI’s 24/7 travel assistance provider (AXA)
- Natural disaster and security evacuation
- Personal liability insurance (available only to the primary UW traveler enrolled)
There are several options for CISI coverage, which vary depending on where the traveler is headed. Choices can be explored in the Travel insurance coverage options section below.
Travelers should contact their personal health insurer directly to determine how or if their personal health insurance plan provides coverage while traveling abroad.
Personal travel
CISI provides UW-Madison travelers up to 14 days of personal travel deviation coverage when enrolled in CISI coverage for purpose of university business/academic-related travel. This is an allowed business expense included in the traveler’s CISI trip enrollment premium cost.
To receive CISI coverage for personal travel days while traveling on university business, the traveler’s personal travel days must occur immediately before, during, and/or after the traveler’s UW business-related travel dates. CISI Personal Travel Deviation coverage is limited to no more than 14 personal travel days in total.
When self-enrolling in CISI coverage, travelers may enroll for the full duration of their travel dates abroad, including no more than 14 days of personal travel. CISI coverage length is based upon the traveler’s US flight departure and return travel itinerary dates.
CISI coverage is not available for personal travel abroad when such travel is not part of UW business, academic or research-related sponsored travel.
MyCISI Participant Portal and CISI Traveler App
Upon self-enrolling in CISI coverage, travelers can create their myCISI login which provides access to CISI’s myCISI Participant Portal and the ‘CISI Traveler’ mobile app. The CISI Traveler mobile app is available to download for free in the Apple App Store (for iPhones) and Google Play (for Android phones).
Both the myCISI Participant Portal and ‘CISI Traveler’ mobile app provide travelers with access to:
- CISI Travel Insurance documents, including ID card and consulate letters;
- Ability to update/edit travel itinerary details while abroad, to ensure the traveler is able to be located in event of an emergency
- Medical provider search tool
- Medical emergency information
- Personal security assistance
- Travel destination information
- Claims assistance
Future trip travel insurance self-enrollment cannot be completed in the myCISI Participant Portal.
Travel insurance coverage types
International Travel Insurance (“Outbound”)
For UW students, faculty, and staff traveling outside the United States or to a U.S. territory for UW business/academic/research travel abroad. Travel to a U.S. territory includes travel to Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands.
Domestic “Study Away” Travel Insurance
For 1) students traveling within the United States for academic programs or research activity and 2) international students/faculty/staff engaged in academic program activity or completing research activity in their home country.
International Travel Insurance for Spain (“Spain Unlimited”)
For those traveling to/in Spain for 90 days or more. This is separate from other international travel insurance offerings from CISI because the Spanish Consulate requires additional insurance guidelines to be met.
International Visitors and Scholars Travel Insurance (“Inbound”)
For visiting (“inbound”) international visitors, scholars, and students traveling to the U.S./University of Wisconsin–Madison for short-term academic or research purposes.
Departmental Program enrollment
CISI online self-enrollment is the preferred enrollment method for travelers. A limited number of UW–Madison Departmental Programs have authorization and credentials to work directly with CISI to complete CISI group enrollments for their traveling students, faculty, and staff.
For help with CISI’s Client Portal for Departmental Program Enrollment, please email the Office of Risk Management at travel-ins@bussvc.wisc.edu.
Non-authorized Departmental Programs
Departmental Program offices who have not received authorization and credentials to enroll their travelers directly through CISI’s Client Portal are encouraged to process traveler enrollments through the various CISI self-enrollment options, utilizing the Departmental Purchase Card as method of payment for each traveler. All premiums must be paid at the time of traveler enrollment.
Please note: The Office of Risk Management is unable to complete CISI traveler enrollments on behalf of Departmental Programs.
Departmental Programs seeking authorization
CISI offers Departmental Program Enrollment to departments who frequently arrange international group travel (i.e., at least 3 or more international trips each year involving 10 or more travelers per trip.)
Email travel-ins@bussvc.wisc.edu to apply for authorization to complete CISI group enrollments.
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Contact
Risk Management
21 N. Park Street
Madison, WI 53715
Note – Please contact the email address with questions and/or to schedule an in-person meeting. Advanced meeting scheduling is necessary in order to meet with Risk Management staff; drop-in appointments are not available.
