The Universities of Wisconsin are contracted with CISI Insurance to provide International Travel Accident, Sickness, and Security Assistance Insurance for any student, faculty, staff employees, and appointed volunteers when traveling abroad and to U.S. territories. CISI provides emergency medical treatment, travel benefits and access to 24/7 travel and security assistance for enrolled travelers while traveling abroad.
Please contact the Office of Risk Management at travel-ins@bussvc.wisc.edu with any questions on coverage.
Effective January 1, 2022, enrollment in CISI International Travel Accident, Sickness, and Security Assistance Insurance coverage is required for all University of Wisconsin–Madison faculty, staff employees and appointed volunteers when traveling internationally or to any U.S. territory* for the purposes of engaging in University-related academic, research, business or sponsored Program activities. (*Travel to a U.S. territory includes travel to Puerto Rico, S. Virgin Islands, Guam, American Samoa and Northern Mariana Islands.)
This is required pursuant to the joint memorandum of the UW–Madison Provost Office and the Vice Chancellor for Finance and Administration.
Faculty and staff who sustain an injury while in the course and scope of their employment during University-related travel may also be eligible for Worker’s Compensation benefits.
Coordination of benefits notice
If you are a UW–Madison employee who subscribes to a High Deductible Health Plan (HDHP), please review your Health Savings Account (HSA) enrollment terms and conditions. You are encouraged to review your HSA Internal Revenue Service requirements and how CISI Insurance (international travel accident, sickness, and security assistance insurance) may impact this coverage. If you have questions about your eligibility to be enrolled in both plans at the same time, please seek assistance from a tax advisor. If you determine you are no longer eligible for HDHP, please contact OHR’s Madison Benefit Services.
Mandated by the Board of Regents, all University of Wisconsin students traveling abroad (i.e., outside of the United States and its territories) for purpose of participating in academic or educational program activities associated with a UW sponsored program must enroll in CISI International Travel Accident, Sickness and Security Insurance. (See UWSA Policy 145)
About CISI International Travel Accident, Sickness, and Security Insurance Plan
CISI International Travel Insurance provides enrolled travelers 24/7 access to several important coverage benefits, including, but not limited to:
- Out of country emergency accident and sickness medical expense coverage with no deductible
- Emergency medical evacuation
- Baggage delay, lost baggage, trip delay, trip interruption, and trip cancellation expense reimbursement coverage
- 24/7 medical, travel, security and technical assistance, provided by CISI’s 24/7 travel assistance provider (AXA)
- Natural disaster and security evacuation
- Personal liability insurance (available only to the primary UW traveler enrolled)
CISI International Insurance Plan Summary documents (available below as downloadable digital PDFs) provide information on CISI coverages, benefits, claims forms and include CISI FAQ information useful for enrolled travelers.
- CISI International Insurance Plan Summary – Outbound from the United States
- CISI International Insurance Plan Summary for Extended Travel to Spain (Spanish Consulate coverage required for trips 90 days or more)
Questions about the coverage details in these documents can be directed to the Office of Risk Management.
Travelers should contact their personal health insurer directly to determine how or if their personal health insurance plan provides coverage while traveling abroad.
Personal travel
CISI provides UW-Madison travelers up to 14 (fourteen) days of Personal Travel Deviation Coverage when enrolled in CISI coverage for purpose of university business/academic-related travel. This is an allowed business expense included in the traveler’s CISI trip enrollment premium cost.
To receive CISI coverage for personal travel days while traveling on university business, the traveler’s personal travel days must occur immediately before, during, and/or after the traveler’s UW business-related travel dates. CISI Personal Travel Deviation coverage is limited to no more than 14 personal travel days in total.
When enrolling in CISI coverage, travelers may enroll for the full duration of their travel dates abroad (including no more than 14 days of personal travel). CISI coverage length is based upon the traveler’s U.S. flight departure and flight return travel itinerary dates.
CISI coverage is not available for personal travel abroad when such travel is not part of UW business, academic or research-related sponsored travel.
MyCISI Participant Portal and CISI Traveler App
Upon enrolling in CISI coverage, travelers can create their myCISI login which provides access to CISI’s myCISI Participant Portal and the ‘CISI Traveler’ mobile app. The CISI Traveler mobile app is available to download for free in the Apple App Store (for iPhones) and Google Play (for Android phones).
Both the myCISI Participant Portal and ‘CISI Traveler’ mobile app provide travelers with access to:
- CISI Travel Insurance documents, including ID Card and Consulate Letters;
- Ability to update/edit Travel Itinerary details while abroad, to ensure the traveler is able to be located in event of an emergency
- Medical Provider Search Tool
- Medical Emergency Information
- Personal Security Assistance
- Travel Destination Information
- Claims Assistance
Enrollment options and premiums
Enrollment details
Important notice:
The annual renewal of UW’s CISI International Travel, Health and Security insurance program will take place on 1 July this year (2025). Because of this, travelers will not be able to enroll in CISI for trips that depart on or after 1 July 2025 until after the renewal has been completed, which is expected to occur during the last week in June.
If you attempt to enroll a trip departing on or after 1 July 2025 before the CISI renewal is completed, you will receive the following error message: “Matching Policy Not Found”.
Your patience with this inconvenience is appreciated. When the renewal of UW’s CISI insurance program is completed, enrollments in the coverage for trips departing on or after 1 July 2025 will be able to proceed as instructed in the enrollment option(s) provided below. Thank you.
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Self-enrollment
The CISI Online Self-Enrollment Option allows UW-Madison students, faculty and staff to immediately enroll themselves (using a valid credit card) in the CISI international health insurance plan created for UW-Madison sponsored international programs and activities. NetID is required to access.
Travelers are recommended to complete the online self-enrollment process at least 2 days prior to trip departure.
Once enrolled, a Participant ID card and related Consulate Letter confirming your enrollment will be emailed to you. You will also be provided with access to the myCISI Participant Portal, which can be used to manage details of your trip.
Please contact the Office of Risk Management with questions or issues you encounter with the CISI online self-enrollment process.
Dependent coverage
The CISI plan allows for the accompanying spouse and dependent(s) of the UW-Madison traveler to be enrolled in the coverage. After enrolling in CISI coverage, the participant traveler may enroll dependents by completing the Dependent Enrollment Form, saving and emailing the completed form to CISI directly at: enrollments@mycisi.com
CISI will process the dependent enrollment form within 2 weeks of receipt, charging premiums to the participant traveler’s credit card. Personalized enrollment materials for the dependents will be sent to the email address provided during enrollment. Please note dates of coverage for dependents cannot exceed dates the participant traveler’s dates of coverage.
Department Program enrollment
The CISI Online Self-Enrollment Option is the preferred method of enrollment for travelers.
A limited number of UW–Madison Departmental Programs have received authorization and credentials to work directly with CISI to complete CISI group enrollments for their traveling students, faculty, and staff.
Departmental Program offices who have been authorized to work directly with CISI may enroll their travelers by: 1) Completing the most current CISI Enrollment Spreadsheet and; 2) Uploading the completed spreadsheet to CISI’s online Client Portal to complete enrollment for their travelers. The current CISI Enrollment Spreadsheet is located on CISI’s online Client Portal. The following information is required complete the CISI Enrollment Spreadsheet: Program Name; Traveler Name (Last Name, First Name); Gender; Date of Birth; Coverage Start Date; Coverage End Date; Length of Enrollment Period (Monthly, 1-2-or 3 Weeks); Destination Country/City.
For guidance in utilizing CISI’s online Client Portal for enrollments or to request CISI authorization to complete Departmental group traveler enrollments directly with CISI, please contact the Office of Risk Management at: travel-ins@bussvc.wisc.edu
Departmental Program offices who have not received authorization and credentials to enroll their travelers directly through CISI’s online Client Portal are encouraged to process traveler enrollments through the CISI Online Self-Enrollment Option, utilizing the Departmental Purchase Card as method of payment for each traveler. All premiums must be paid at the time of traveler enrollment.
Please note: The Office of Risk Management is unable to complete CISI traveler enrollments on behalf of Departmental Programs.
Premium rates
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CISI International Insurance ("Outbound")
Premiums for those traveling abroad (including to U.S. territories) for UW business/academic/research.
| Students/Faculty/Staff | Accompanying spouse/dependents |
|---|---|
| Monthly* (21+ days): $37.22 | Monthly*: $52.35 |
| 1-week (1-7 days): $9.31 | 1-week: $13.09 |
| 2-week (8-14 days): $18.61 | 2-week: $26.17 |
| 3-week (15-21 days): $27.92 | 3-week: $39.26 |
*For travel more than 21 days, the premium is calculated by multiplying the monthly premium rate by the number of months coverage is needed, rounding to the end of the full month in which travel will end. For example: Travel from August 1 to December 13 would be calculated as five (5) months multiplied by the monthly rate.
CISI International Insurance for Spain ("Unlimited"; 90+ days in Spain)
Premiums for those traveling to Spain for 90+ days for UW business/academic/research travel.
| Students/Faculty/Staff | Accompanying spouse/dependents |
|---|---|
| Monthly* (21+ days): $41.37 | Monthly*: $58.31 |
| 1-week (1-7 days): $10.34 | 1-week: $14.58 |
| 2-week (8-14 days): $20.69 | 2-week: $29.16 |
| 3-week (15-21 days): $31.03 | 3-week: $43.73 |
*For travel more than 21 days, the premium is calculated by multiplying the monthly premium rate by the number of months coverage is needed, rounding to the end of the full month in which travel will end. For example: Travel from August 1 to December 13 would be calculated as five (5) months multiplied by the monthly rate.
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Contact
Risk Management
21 N. Park Street
Madison, WI 53715
Note – Please contact the email address with questions and/or to schedule an in-person meeting. Advanced meeting scheduling is necessary in order to meet with Risk Management staff; drop-in appointments are not available.
