The Workday Expenses Centralized Audit web page has been updated with new processing statistics. Previously, the Travel and Card team had been able to share only the estimated turnaround time for newly submitted reports in business days. This figure represented a projected maximum turnaround time in an effort to convey transparently the anticipated delays to our campus community. We are happy to share we now have enhanced data and reporting capabilities that allow us to publish the actual daily average and median Expense Partner processing times for approved reports, along with the potential maximum processing time. For clarity and simplicity, we have standardized the reporting to calendar days rather than business days.
As of October 22, the Expense Partner team has an average processing time of 21 calendar days, a median processing time of 23 calendar days, and a maximum estimated processing time of 30 calendar days. The calculated average and median have been trending downward, and we anticipate further improvements in the coming weeks as our new Madison central audit staff members are now fully trained and assisting with the queue.
Since September 16, team members have approved a total of 9,990 reports and the queue has had a net decrease of just over 2,300 reports from the peak queue volume. The difference between total approved and net decrease is attributable mainly to the significant daily incoming volume of reports in a season of peak expenses activity.
The Travel and Card Team would like to sincerely thank all of our campus stakeholders for their patience, understanding, and support as we have navigated the challenges of the last few months. We are committed to continuous improvement of our service delivery area, as well as increased customer satisfaction over the coming months.
If you have any questions about centralized audit of Workday Expenses at UW-Madison, please feel free to reach out to Allie Watters (allie.watters@wisc.edu) at any time.