How to Request a Policy Exception in Workday Expenses

An guide to how non-policy-compliant expenses may be eligible for reimbursement through a policy exception process.

UW employees can be reimbursed for out-of-pocket expenses related to UW business if these transactions meet certain policy requirements. If a non-compliant expense is incurred, reimbursement may be possible if a policy exception is allowed.

Expense Operations Leads may allow occasional and reasonable exceptions to policy via the Workday Expenses Spend Authorization process. A Spend Authorization for a policy exception includes details about the non-compliant transaction(s), acknowledgement of the policy violation, and steps taken by the employee/cardholder/traveler to ensure future compliance.

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Spend Authorization submission

Spend Authorization for a policy exception may be submitted before or after a non-compliant expense is incurred. This step may be initiated by the employee requesting the exception or by an Expense Data Entry Specialist.

  1. Login to Workday.
  2. Navigate to the Spend Authorization:
    1. If requesting the Spend Authorization for yourself: From the Workday Homepage, click on Personal, then Expenses Hub. On the subsequent screen, under “Tasks, click the Create Spend Authorization
    2. If requesting the Spend Authorization for someone else, use the Workday Search bar to search for either the Create Spend Authorization for Worker task or the Create Spend Authorization for Non-Worker Click on the appropriate task.  On the resulting screen, search for the employee or External Committee Member (non-employee) by entering their name in the “For” field, clicking Enter, and then selecting the appropriate individual from the resulting list.
  3. Complete the page with the following:
    1. Company: Leave as defaulted.
    2. Start/End Date: Enter the anticipated or actual date(s) of purchase. If purchase was made on one day, enter the same date in both fields.
    3. Description: Enter a brief description of the policy exception request. This field will be used to identify the appropriate Spend Authorization during the transaction reconciliation process (e.g., non-contract airfare for ABC conference).
    4. Business Purpose: Select Policy & 90-Day Exceptions (Spend Auth Only).
    5. Scrolling down the page, under “Spend Authorization Lines, click Add.
    6. Complete the “Spend Authorization Line requirements:
      1. Expense Item: Select the appropriate Expense Item based on the need for the policy exception request (e.g., “Airfare” for non-contract airfare purchase).
      2. Total Amount: Enter amount or anticipated amount of expense.
      3. Memo: Enter a brief business purpose statement.
      4. Worktags: Enter relevant Worktags.
      5. Note: If additional expense lines are required, scroll up and click Add. Then complete these steps again.
    7. Click Submit. If the Spend Authorization was created by an Expense Data Entry Specialist on behalf of a UW-Madison employee, the employee will receive a Workday task requesting their approval and completion of the subsequent questionnaire.
  1. Complete the “Policy Exception Questionnaire:
    1. Indicate whether the non-compliant expense is already on an approved expense report. If yes, provide the expense report number.
    2. Use the drop-down menu to identify which policy or policies were violated.
    3. Provide an explanation of the policy violation and include a justification for why an exception should be granted.
    4. List actions taken by the claimant and/or department to prevent future need for exceptions of this nature.
    5. Indicate if the policy exception is for a currently enrolled student or a non-employee.
  2. Click Submit.

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Approval process

  1. Driver Worktag Manager:
    1. The Driver Worktag Manager receives a task in their Workday inbox.
    2. After accessing the Spend Authorization, the Driver Worktag Manager reviews the Spend Authorization information, including the Questionnaire Response.
    3. The Driver Worktag Manager reviews the Spend Authorization for appropriateness of funding/budget. Driver Worktag Managers may “Approve” the Spend Authorization to advance it in the approval workflow, “Send Back” the Spend Authorization for editing and resubmission, or “Deny” the Spend Authorization to eliminate it from the approval workflow.
  2. Expense Operations Lead:
    1. The Expense Operations Lead receives a task in their Workday inbox.
    2. After accessing the Spend Authorization, the Expense Operations Lead reviews the Spend Authorization information, including the Questionnaire Response. Expense Operations Leads may “Approve” the Spend Authorization, “Send Back” the Spend Authorization for editing and resubmission, or “Deny” the Spend Authorization to eliminate it from the approval workflow.

Once fully approved, the employee receives a Workday Notification as well as an email confirmation.

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Reconciliation

Spend Authorizations for policy exceptions must be linked to the expense report(s) containing the non-compliant expense(s) prior to submission.

  1. Login to Workday.
  2. Navigate to the Expense Report:
    1. If creating an expense report for yourself: From the Workday Homepage, click on Personal, then Expenses Hub.  On the subsequent screen, under “Tasks, click the Create Expense Report button.
    2. If creating an expense report for someone else, use the Workday Search bar to search for either the Create Expense Report for Worker task or the Create Expense Report for Non-Worker task.  Click on the appropriate task.  On the resulting screen, search for the employee or External Committee Member (non-employee) by entering their name in the For field, clicking Enter, and then selecting the appropriate individual from the resulting list.
    3. If adding a Spend Authorization to an existing expense report in “Draft” status, open the report, click the Edit button on the bottom of the “Header tab, click into the “Spend Authorization” field, and add the related Spend Authorization.
  3. On the subsequent screen, complete the following:
    1. Creation Options: Select the third radio button, Create New Expense Report from Spend Authorization.  Click into the related field and select the appropriate Spend Authorization from the resulting list.
    2. Update the Business Purpose, if necessary.  When creating an Expense Report from a Spend Authorization, the Business Purpose from the Spend Authorization will automatically default into the Expense Report.  The “Policy & 90-Day Exceptions (Spend Auth Only)” Business Purpose can only be submitted on a Spend Authorization and, therefore, will have to be updated on the related Expense Report.
    3. Enter a Driver Worktag (optional).
    4. If applicable, select related Credit Card Transaction(s).
    5. Click OK.
    6. Complete the expense report as outlined in Procedure 3024.1 – Creating and Submitting an Expense Report.

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Expense report approval

During the approval process, the Expense Partner will ensure an approved Spend Authorization is linked to any expense report containing a non-compliant expense. If the required Spend Authorization has not been obtained, the Expense Partner will return the expense report to the employee or Expense Data Entry Specialist, requesting either an approved Spend Authorization or the removal of the non-compliant expense line.

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Related references:

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UW–Madison Travel & Card Team launches new Expenses Q&A series

The UW–Madison Travel & Card Team kicks off a new virtual Expenses Q&A series on May 28 where UW employees can learn Workday Expenses tips and tricks, best practices, and frequent audit findings. There will also be time for attendees to ask their own questions of the team.

Attendance is optional and open to all UW employees who work with Workday Expenses. Each Q&A session is an hour long and sessions will be recorded.

Scheduled summer sessions:

  • May 28, 10 – 11 a.m.; session full but waitlist available
  • June 23, 1 – 2 p.m.
  • July 29, 10 – 11 a.m.

Register for a Expenses Q&A Session (Workday Training)

When future sessions are scheduled, they will be available at the same Q&A registration link above. Learn more about Purchasing Cards and related trainings on the Purchasing Card page and find reimbursement information on the Reimbursement page.

Workday Expenses Central Audit – Data Enhancements

The Workday Expenses Centralized Audit web page has been updated with new processing statistics. Previously, the Travel and Card team had been able to share only the estimated turnaround time for newly submitted reports in business days. This figure represented a projected maximum turnaround time in an effort to convey transparently the anticipated delays to our campus community. We are happy to share we now have enhanced data and reporting capabilities that allow us to publish the actual daily average and median Expense Partner processing times for approved reports, along with the potential maximum processing time. For clarity and simplicity, we have standardized the reporting to calendar days rather than business days.

As of October 22, the Expense Partner team has an average processing time of 21 calendar days, a median processing time of 23 calendar days, and a maximum estimated processing time of 30 calendar days. The calculated average and median have been trending downward, and we anticipate further improvements in the coming weeks as our new Madison central audit staff members are now fully trained and assisting with the queue.

Since September 16, team members have approved a total of 9,990 reports and the queue has had a net decrease of just over 2,300 reports from the peak queue volume. The difference between total approved and net decrease is attributable mainly to the significant daily incoming volume of reports in a season of peak expenses activity.

The Travel and Card Team would like to sincerely thank all of our campus stakeholders for their patience, understanding, and support as we have navigated the challenges of the last few months. We are committed to continuous improvement of our service delivery area, as well as increased customer satisfaction over the coming months.

If you have any questions about centralized audit of Workday Expenses at UW-Madison, please feel free to reach out to Allie Watters (allie.watters@wisc.edu) at any time.

Concur registration no longer available for new users

In advance of Workday go-live, and with a launch of an HR Data Feed from Workday to Concur, Concur self-registration is no longer available. Starting July 8th, users will no longer need to register for Concur and will be granted access to the application based on their HR employment status.

Concur will be available for regular booking during this time, however no new users will be granted access to Concur until July 8th. If an employee needs to book travel during this time and does not have a Concur profile, another user will need to use the “Book for a Guest” feature in Concur to make the booking on behalf of the traveler.

Related resources:

Travel and Card Policy Updates – October 2024

As of October 1, 2024, several changes were made affecting travel policy and expense reimbursement/payment approval guidance. The information is summarized below.

Travel Policy Updates

Effective October 1, 2024, the following travel policy updates have been made as a result of the August 1, 2024 update to UW-5087 – Remote Work:

  • UW-3016 – Air Travel: This policy was updated to reduce the number of situations in which a cost comparison is required for air travel. Specifically, “travel prior to or after the required business travel dates” (e.g., adding personal time to business travel) no longer requires a cost comparison. In addition, travelers may now depart from or return to any airport within the state of Wisconsin or within 100 miles from the Wisconsin border without a cost comparison. The policy was further updated to clarify that when a cost comparison is required, the cost comparison flight will generally depart from or return to the Dane County Regional Airport (MSN).  The “no exceptions” clause has been removed from the 80% reimbursement statement when a valid cost comparison is not provided with a payment/reimbursement request.
  • UW-3026 – Non-Payable/Non-Reimbursable Expenses: This policy was updated to include a prohibition of payment/reimbursement of travel expenses to an employee’s assigned headquarters location.
  • UW-3015 – University Travel: This policy was updated to provide allowable departure and return times for UW business travel. Arrival on the day prior to a business event and departure on the day after business concludes is allowable. For international travel, arrival up to two days prior to the business event is allowable.
  • UW-3019 – Vehicle Use/Rental: This policy was updated to clarify the situations when mileage is a reimbursable expense. To summarize – commute mileage is never reimbursable and must be accounted for when reconciling business travel expenses.

Remote Work Audit Timeline

Travel and expense payment approvers should use the following timeline when auditing expenses:

  • For travel occurring on or before October 1, 2024: Expense reimbursement claims or payments will be processed under the remote work policy in place prior to August 2, 2024.
  • For travel occurring between October 1 and December 31, 2024: Exceptions may be granted via the Exception Request for Business Travel Form to allow for travel to headquarters location or additional mileage due to change in headquarters location if the travel was planned or scheduled prior to August 1, 2024.
  • All travel on or after January 1, 2025 for remote employees must conform to UW-Madison travel policies and application of UW-5087 – Remote Work.

Audit Resources

Information will be forthcoming for all e-Reimbursement approvers/auditors and purchasing card site managers who will need access to HR Remote Work Agreement data to audit travel expenses for remote employees.

Remote Work Agreements

All UW–Madison employees working remotely were required to complete a FY25 Remote Work Agreement (RWA) by October 1, 2024.  If employees completed their FY25 RWA prior to July 31, 2024, they did so with the previous version of the RWA. It is recommended a new RWA be submitted – especially for those employees who are assigned fully remote (as a condition of their employment) – to streamline the expense reimbursement process going forward.

Questions

If you have questions about any of the above, please feel free to reach out to one of the Travel & Card Team’s shared inboxes: expensereimbursement@bussvc.wisc.edu, uwtravel@bussvc.wisc.edu, or pcard@bussvc.wisc.edu.

Travel and Card Policy Updates – July 2024

The Travel and Card team is pleased to announce several modifications to existing policies. See below for a summary of changes and impacts.

  • Policy UW-3016, Air Travel: Section I. Booking Methods has been updated to reflect four distinct exceptions. Previously, exceptions A. and B. were combined, which led to confusion, as the exceptions are truly separate and unrelated cases. The updated language reflects two separate exception categories: flights that can not be booked with designated travel management company and international flights purchased abroad (outside the United States).
  • Policy UW-3019, Vehicle Use/Rental: Previously, vehicle use/rental policy did not mention the allowability of parking expenses. A section has been added outlining payable and reimbursable parking expenses.
  • Policy UW-3024, Expense Reimbursement: There are two updates to expense reimbursement policy. The first update brings UW-Madison into alignment with the Universities of Wisconsin on accountable plan standards for Universities of Wisconsin students. The second update allows for expanded payment of expenses on behalf of any UW-Madison students, regardless of student type (e.g. undergraduate, graduate or doctoral students).
    • UW-Madison’s accountable plan needed to be updated to match Universities of Wisconsin policy to reflect that UW students who are not employed by the University are exempt from accountable plan requirements. Note that if a UW student is employed by UW-Madison or Universities of Wisconsin, they are considered an employee under the accountable plan and must comply with the 90-day deadlines.
    • Section IV., Claiming Own Expenses, has been updated to state employees may claim travel-related expenses for other travelers who are current UW-Madison students. Previously, this policy restricted the exception to undergraduate student travel only. Efforts should still be made to direct pay for student expenses utilizing Purchasing Cards or other direct methods of payment.
  • Policy UW-3026, Non-Payable/Non-Reimbursable Expenses: Edited to specify that parking costs at the headquarter worksite (office, etc.) are not payable/reimbursable. Previously, the term used was: assigned workplace. This change updates the language to reflect that used by Universities of Wisconsin. Added “early check-in” as a non-payable/non-reimbursable item on lodging folios; however, please be advised early check-in/late checkout may be paid or reimbursed if justified by business need/circumstances.

As always, please let us know if you have any questions.

Thanks,
UW-Madison Travel & Card Team
Travel policy/procedure-related questions – uwtravel@bussvc.wisc.edu
Expense reimbursement-related questions – expensereimbursement@bussvc.wisc.edu

Travel agency transition to Fox World Travel is complete

As of July 1, 2024, UW Travel Services has transitioned all individual travel arrangements from Travel Incorporated to Fox World Travel. Reference the Universities of Wisconsin TravelWIse agency transition webpage for more details and upcoming webinars.

If you have an upcoming air, car, or hotel reservation booked with Travel Incorporated, it was moved to Fox World Travel on July 1. Travel Incorporated is no longer available for assistance or support for your upcoming booking. No action is required by the traveler or travel administrator. All reservations remain valid and confirmed.

As of July 1, all new reservations should be booked with Fox World Travel or in Concur. All active Concur profiles transferred to Fox World travel. All previous Administrative Group codes have been retired and are no longer available for booking.

Please note: Concur is not available for booking until July 2 due to the transitioning process (unavailable June 27 – July 1).

We recommend you save Fox’s contact information and bookmark the new Concur link.

UW–Madison Travel Manager Terry Wilson is working closely with our UW System Administration partners throughout this process and may be contacted with any immediate questions.


Resources:

Updates on travel agency transition to Fox World Travel

On July 1, 2024, UW System Administration’s required contracted vendor for individual travel, Travel Incorporated, will be replaced by Fox World Travel.

To prepare for the transition, please review the below time-sensitive tasks.

Utilize open airline ticket credits on file with Travel Incorporated.

  • Reference the Open Ticket Guidance document (PDF) for detailed information and instructions on how to use open ticket credits.
  • Utilize any open ticket credits on file before the July 1, 2024, transition.
  • Travel Incorporated will only support unused open ticket credits (for a higher service fee) until October 1, 2024.
  • After October 1, 2024, there will be no method to recover any funds or apply to a future flight.

Retrieve all Travel Incorporated invoices required to be filed with payment mechanisms before the July 1, 2024, transition date.

Register for Travel WIse’s upcoming webinars:

  • May 22 and June 6 – New non-employee booking webinars reviewing the replacement for the current Administrative Group process.
  • June 18 and June 26 – Traveler readiness webinars reviewing Fox World Travel specific processes, technologies, and changes from current processes.

Reference the Universities of Wisconsin TravelWIse agency transition webpage for more details. UW–Madison Travel Manager Terry Wilson is working closely with our UW System Administration partners throughout this process and may be contacted with any immediate questions.